Legal
Terms of Use
The rules for using this site and buying our toolkits — including the one that matters most: this is general information, not advice about your case.
Who we are
Australian Visa Online ("we", "us") is an independent, privately operated information website about Australian visas. We are not the Australian Government, not the Department of Home Affairs, and not a registered migration agency. By using this site you accept these terms.
General information, not advice
Everything on this site — guides, tools, calculators, and toolkits — is general information. It is not immigration assistance, legal advice, or a recommendation about your individual circumstances within the meaning of Australia's Migration Act 1958. Only a Registered Migration Agent (see the official MARA register) or a lawyer can advise on your case.
Visa rules, fees, and processing times change without notice. We work to keep guides current, but you must verify everything against the Department of Home Affairs website (immi.homeaffairs.gov.au) before acting. Applications and government fees go through official channels only — we never lodge applications or collect government fees.
Free tools
The visa finder quiz and points calculator produce indicative results from the answers you give. They are planning aids, not eligibility decisions — only the Department of Home Affairs decides visa outcomes.
Paid toolkits
Our digital toolkits are one-time purchases for your personal use. Payment is processed by Stripe via our checkout provider; prices are in Australian dollars. After payment you receive immediate on-site access plus an access link by email.
- Licence. One purchase = one personal licence. You may not resell, redistribute, or publish toolkit content.
- Refunds. Every toolkit carries a 30-day money-back guarantee — see the refund policy for how it works.
- What toolkits are. Structured guidance and planning tools. They do not lodge anything for you, are not migration advice, and do not guarantee any visa outcome.
Liability
To the maximum extent permitted by law (including the Australian Consumer Law, whose guarantees are not excluded), we are not liable for loss arising from reliance on information on this site, from visa decisions made by the Department of Home Affairs, or from changes to government rules or fees. Our total liability for a paid toolkit is limited to the price you paid for it.
Intellectual property and acceptable use
Site content is owned by Australian Visa Online. You may link to any page and quote short excerpts with attribution; you may not republish substantial content, scrape the site for republication, or misrepresent this site as a government service.
Changes and contact
We may update these terms; the date above shows the current version. These terms are governed by the laws of Australia. Questions: contact us.